Return, Refund, Exchange & Cancellation Policy – R.R Organics
Last updated: January 2026
At R.R Organics, customer satisfaction is important to us. This policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted.
1. Return & Exchange Eligibility
Returns or exchanges are accepted only in the following cases:
Damaged product received
Wrong product delivered
❌ We do not accept returns for:
Change of mind
Used, opened, or partially used products
Products without original packaging
Requests made after the return window
2. Return Request Timeframe
Customers must raise a return or exchange request within 7 days of product delivery
Requests made after 7 days will not be accepted
3. Opening Video Mandatory
To process any return or exchange:
An uninterrupted opening video is mandatory
The video must clearly show:
The sealed package
Opening of the package
The damaged or wrong product
⚠️ Without an opening video, return or exchange requests will not be approved.
4. Return & Exchange Process
Contact R.R Organics within 7 days of delivery
Share the opening video and order details
Our team will verify the issue
If approved, return instructions will be provided
Product must be sent back in original condition
5. Product Inspection
Returned products are inspected after reaching our warehouse
Approval depends on:
Product condition
Packaging integrity
Matching issue with provided proof
R.R Organics reserves the right to reject returns if products fail inspection.
6. Refund Policy
Refunds are processed after successful inspection at our warehouse
Refunds are initiated within 7 working days after approval
Refunds are made to the original payment method
For COD orders, refunds (if applicable) may be processed via bank transfer or UPI.
7. Exchange Policy
Exchanges are subject to product availability
If the replacement product is unavailable:
A refund will be issued instead
Exchange processing begins after product inspection
8. Shipping Charges & Refunds
Shipping charges are non-refundable
Refund of shipping charges is applicable only if the error is from R.R Organics
COD shipping charges (₹160) are non-refundable once the order is shipped
9. Cancellation Policy
Order Cancellation by Customer:
Orders can be cancelled only before dispatch
Once the order is shipped, cancellation is not allowed
Order Cancellation by R.R Organics:
We reserve the right to cancel orders due to:
Product unavailability
Pricing or listing errors
Failed payment or order verification
Suspected fraudulent activity
In such cases, a full refund will be initiated.
10. Non-Acceptance or Delivery Failure
If an order is returned due to:
Customer refusal to accept delivery
Incorrect address provided
Customer unavailability
Shipping charges will not be refunded.
11. Processing Time Summary
Order handling time: 1 working day
Delivery time: 7–9 working days
Refund processing time: Within 7 working days after inspection
12. Policy Abuse
Any attempt to:
Provide fake videos
Claim false damage
Misuse return policy
may result in:
Rejection of request
Account restriction
Legal action if required
13. Governing Law
This policy is governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Hooghly, West Bengal courts.
14. Contact Us
For return, refund, exchange, or cancellation requests, contact:
📞 Phone: 8597500489
📧 Email: jamrima248@gmail.com
📍 Address: Joypur, Pandua Joypur Road, Pandua, Hooghly, West Bengal – 712149
